• Diploma or above in Computer Science, Information Technology, or related disciplines
• Good knowledge and understanding of network infrastructure such as switches, routers, firewalls, etc.
• Proficient knowledge of Microsoft Office and good understanding of Microsoft Windows Server and Active Directory
• Knowledge of MS SQL Server
• Programming in Excel (VBA, macros, ODBC connectivity) and automation under Windows and Unix (Red Hat) environments
• Good analytical and problem-solving skills
• Sound knowledge in desktop support and incident management
• Knowledge of the financial industry is preferred
• Microsoft certifications (MCSE, MCSA)
• IT certifications (ITIL, CGEIT) and other certifications will be an added advantage
• Knowledge of Power BI, Forms, and Lists is preferable for the development of workflows using Power Automate
• Proficient in English is preferable (any other European languages would be a plus)

• Team player with the ability to work efficiently, effectively, and independently
• Self-motivated, good interpersonal and communication skills with a good sense of responsibility and positive attitude
• Willingness to continue learning and an open mindset to work in an international bank with a sizable geographical footprint
• Business-oriented attitude when approaching activities

• Sound knowledge of policies and procedures
• Prepare and manage technical documentation and operation manuals
• Implement controls and checks on IT systems
• Ability to transform business requirements into technical requirements
• Manage IT fixed assets and accessories (purchase and disposal, maintenance, record keeping, etc.)
• Handle IT-related reporting, requests, and queries
• Handle staff access to the branch’s systems
• 1st level help desk support (for desktops, laptops, printers, corporate handphones, internet, etc.)
• Attend to problems regarding SIRE (IBM AS400 core banking system), SWIFT, etc., open incident tickets to Head Office Helpdesk and follow up
• Monitor and ensure the IT system health status and performance
• Ensure the operations of the Voice Recording system
• Ensure the first level support of trading platforms like Bloomberg, Reuters, IPC Dealer Phones, etc.
• Perform support/administration duties on system/networking infrastructure including server room facilities such as network patching, monitoring of UPS and cooling system, etc.
• Perform daily reconciliation between various centralized systems (e.g., Kondor+)
• Perform daily verification of market data after system input (e.g., LIBOR)
• Manage hardware and software deployment with regular updates
• Support the upgrade or testing of IT systems according to the instruction from HK IT, and/or Head Office and/or service providers
• Perform standby duty after normal office hours when required
• Coordinate with Head Office for issues related to different systems and processes
• Coordinate with suppliers and service providers
• Perform any other related duties as assigned
• Support BCP testing activities

• 5+ years of relevant experience in system administration and support, preferably in the banking industry
• Sound knowledge of Tokyo/Japan IT compliance and regulatory requirements
• Experience in drafting policies and procedures and preparing ad hoc documents according to any requirements

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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