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Account Manager Department Store

Global Tax Refund Company
Purpose of the role
This position is responsible for managing an assigned merchant portfolio for company products with the objective to improve the service offer to travellers and to win new business.


Responsibilities
  • Improve Hit Rate of Non-Cash Refund services.
  • Delivery of sales targets
  • Delivery of account specific contractual obligations and agreed activities at store level
  • Improve merchants knowledge and expertise with our services
  • Business Statistics analysis, presentation, discussion and action
  • Accurate use of CRM to plan, record and report account specific activity
  • Creation of support tools
  • First / ongoing training
  • Responding to various questions from merchants
  • Collaboration with related departments(IT, Finance, Business Support etc)Manage a portfolio of Department Stores

Main KPI’s

  • Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
  • No of trainings organized for Department Stores
  • Retention of

    merchant contracts


Skills
  • Self-motivated, customer focused and target driven
  • Team player

  • Structured and organised

  • Excellent customer relationship and management skills
  • Business acumen and commercial understanding of all stages of the sales cycle
  • Good written / verbal communication and presentation skills
  • Ability to sell solutions

  • Attitude to solve problems by suggesting solutions
  • Good knowledge of MS Office products and CRM tools
  • Proactive Attitude


Qualifications and education requirements
Minimum 5 years’ experience in Account or Sales Management
  • Written and conversational Business Japanese is required
  • Written and conversational English is a bonus
  • Sales talent with strong results orientation, passion and determination to reach sales targets
  • Experience in retail , financial services or tourist / hospitality industry preferred
  • The candidate with good network in retail industry will be preferred.
  • Hands on experience in proposing, planning and carrying out marketing and sales events.
  • Experience working with partners and stakeholders in leading and coordinating technology projects
  • Good understanding of inbound travel business
  • Demonstrate good presentation skills to conduct training
  • Strong relationship building skills


Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Inner Tokyo
Specialism
Sales
Ref:
1118100

Talk to a consultant

Talk to Miyuki Nonaka, the specialist consultant managing this position, located in Tokyo Head Office
Izumi Garden Tower 38th Floor, 1-6-1 Roppongi

Telephone: 0335601277

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