Your new company

Since our inception in 2009, we have been revolutionising the world of commerce by enabling seamless payment solutions. Over the years, we have expanded our offerings to include integrated software solutions that help businesses of all sizes manage inventory, run busy kitchens, book appointments, engage loyal buyers, and much more. Today, we are a trusted partner to businesses globally, providing them with the tools they need to grow and thrive.

Your new role

As a Customer Support Specialist, you'll be an integral part of our Customer Success team. You'll spend your day solving problems, demonstrating how to get the most out of our products, and working with internal teams to continually improve our offerings. If you have what it takes to deliver top-notch support, we want to hear from you!

• ✨ Full-time remote work with flexible shifts, including weekends and public holidays
• ✨ Handle up to 80% of your calls with our valued sellers
• ✨ Engage in creative problem-solving and take ownership of customer issues

What you'll need to succeed

• Native Japanese proficiency
• Business proficiency in English
• Customer support experience or background in hospitality, retail, or a customer-facing role
• Problem-solving skills and the ability to tailor support experiences

What you'll get in return

• Opportunity to make a real impact on customers' businesses
• ♀️ Comprehensive benefits including healthcare coverage, retirement plans, wellness perks, and paid time off
• Work in a company that's committed to inclusivity and fair employment practices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.