FAS manager

Technical Support Manager

About the job

Technical support for Japanese customers and technical marketing.

Essential Functions

Technical support for Japanese customers
Respond to inquiries about our products which will be coming in via telephone and/or email
Troubleshoot complaints about our products which will be coming in via telephone and/or email, with help from US Tech team. This includes visiting customer’s site as needed.
Technical marketing
Product training for Distributor
Demo for new products at customer’s site as needed
Writing technical / technical marketing articles for E-blast for BioLegend Japan Club members (including management of Club member list) and local news section of Japanese flagged webpage.
Translation of marketing materials (English to Japanese)
Translation of webpages (Japanese flagged pages, English to Japanese).
Trade show attendance
Attend exhibition booth at scientific conferences (7-8 times /year).
Create exhibition panels for the booth.

Minimum Qualifications – Education And Experience

PhD degree in science
Frequency in English (Both read/write and listen/speak)

Preferred Qualifications – Education And Experience

Post-doctoral experience
Experience as technical support at a life science company in Japan

Talk to Yohei Tokoro, the specialist consultant managing this position, located in Tokyo Head Office

Izumi Garden Tower 38th Floor, 1-6-1 Roppongi

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