Website FAQs

General issues:

If you’re experiencing problems using the Hays website here are a few tips which could help:

Check that you’re using a supported browser. We recommend Internet Internet Explorer 7 or above, Firefox, Google Chrome or Safari.

Check that your web browser has Cookies enabled. (Find out more about how to enable cookies from Google.)

If you’re using a computer at work, you may find your company has firewall restrictions on your network which restrict and block some functionality.

Why should I register with Hays.co.jp?

Online registration takes under a minute and lets you set up personalised job searches and job alerts. You tell us about the jobs you’re interested in and we will email the you with the latest jobs within your area of expertise and preferred locations.

I tried to create an account, but I got an error message saying the email address I was using had already been registered.

This email address is already in use. Try logging in again making sure you are using the correct email and password, or try creating a new account using a different email address.

I want to reset my Hays.co.jp password.

To reset your password click on the Log In link on the Hays homepage. Under the Log In window there is a ‘Forgot Password’ link. This will only work if you have previously validated your account.

How can I update my details with Hays?

When you’ve logged in to Hays.co.jp, click on the ‘My Account’ link to update your details.

I am a Firefox (Mozilla) user and I’m being prompted for a SSL Certificate.

If you accept and manually download, you will be able to continue using the site.

I visited the site recently, but have issues today with pages not displaying as expected.

There has been a recent update to the Hays.co.jp website, this will require you to clear your cache. (Find out how to clear your browser's cache.)

I’ve forgotten my username – how do I log in?

Your username is always the email address you registered with.

I’ve forgotten my password – how do I get a new one?

There’s a ‘Forgotten your password?’ link on the login page, which will take you through all the steps to reset your password.

I would like my details removed from Hays.co.jp

Please contact us using the Contact Form.

I would like to remove my job alerts.

Log into your Account and beside each job alert you have an option to edit or delete. Use the delete option for each alert you no longer require.

Job seeker FAQs

How do I search for jobs?

Our job search engine has been improved to make it easier to find the right jobs for you. You can now save your searches and create job alerts based on your choices to keep you informed about the latest jobs, wherever you are.

How do I get better search results?

Provide us with as much information as possible on the search form. Try searching within different industries or professions, or widening your search area. Try using different keywords to refine your search.

How do I apply for jobs?

When you find a job you’re interested in applying for we will ask you to contact the Hays Consultant who is managing that position. You can either fill in your details online or give the consultant a ring. We’ll take you through the next stages from there.

How do I find the contact details for my local Hays office?

You can find full details for all of Hays offices through our office locator.

I’d like to find a job overseas – can Hays help me?

Definitely. We have teams of Hays Consultants covering 33 countries around the world. With local market expertise and knowledge they’ll help you find your next job abroad. Start your search by selecting the country you’re interested in on our global website.

I’m having problems submitting my CV.

The most common issue when uploading a CV to Hays is that it’s in an incorrect format. Please ensure:

• The format is either .doc, .docx, .pdf, .rtf or .txt
• The file format is in lower case .doc, not .DOC
• The file size for a CV is below 500kB

Employer FAQs

How do I find a candidate for a role?

You can search our online candidate database through our search candidates page. Our candidate search engine allows you to tailor your search to help find the perfect candidate for your business.

How do I advertise a vacancy?

Visit our Recruiting now? page to find the quickest and easiest way to register your vacancy.

Still got a problem?

Please answer the following questions, and include a contact number on the form so we can contact you if required.

•     What browser you are using?
•     What Operating System you are using?
•     Whether you are working from an Office or Home PC?
•     If your cookies are enabled on your browser?
•     If you have validated your account via the email link sent to you?
•     If you have seen any error messages or browser alerts? If so, please provide details.
•     Any other information you feel may be relevant.

Cut and paste your answers onto our customer care form to help us resolve your issue.