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TOP FIVE CHALLENGES FACED BY HUMAN RESOURCES PROFESSIONALS IN JAPAN FOR AI IMPLEMENTATION IN RECRUITMENT
30% of Human Resources professionals most concerned about quality of candidates selected by AI

Japan, 18 July 2024 – Human resources professionals in Japan were most concerned about the quality of candidates selected by AI recruitment tools according to Hays, the global leader in workforce solutions and specialist recruitment. 
 
The survey conducted in late 2023 polled 1,833 HR and non-HR professionals across Asia to gather feedback about the use of AI in recruitment. The differences between both groups were then analysed to highlight concerns that arose. 
 
When polled about the primary challenges faced when implementing AI, the top five factors that surfaced were as follows: 
 
  • 30% of human resources respondents were concerned about the quality of talent failing to meet requirements 
  • 29% mentioned budget constraints as a key factor 
  • 25% cited concerns regarding training HR staff to effectively use AI tools  
  • 24% were worried about inherent fairness and bias mitigation in AI algorithms 
  • 22% perceived a lack of human touch and personalisation 
 
Meanwhile, budget constraints were the key challenge highlighted by HR professionals in Hong Kong SAR, Malaysia and Singapore, whilst peers in China identified a lack of human touch and personalisation as their key concern. 
 
“There are valid concerns regarding the use of AI-based recruitment which leaders will need to address,” said Grant Torrent, Managing Director of Hays Japan. “To date, only 16% of employers in Japan use AI to assist them in various stages of recruitment. Improving the accuracy of AI solutions in matching candidates to job requirements, establishing long-term cost savings and efficiencies, and implementing training initiatives will be crucial to support HR professionals to successfully adopt AI in recruitment.” 
 
Unlike their HR peers, non-HR professionals ranked the understanding and interpretation of AI data within their top 5 key challenges for AI implementation in recruitment. 
 
“This underscores the need for added cross-departmental support to ensure both HR and non-HR professionals are comfortable to utilise AI in recruitment,” said Grant. 
 
This press release was adapted from our blog: Emerging Human Resources Trends for Japan in 2024. For more insights, read the blog here. 
 
 
 
About Hays Japan 
Hays Specialist Recruitment Japan KK ("Hays Japan"), established in Tokyo in 2001, is one of the largest foreign recruitment companies in Japan with three offices across the country (Tokyo Head Office, Osaka and Yokohama). 
 
At Hays Japan, our experts provide professional services across the private sector, dealing in permanent positions, contract roles, recruitment process outsourcing (RPO), Managed Service Programmes (MSP) and IT solutions in the following 13 specialisms: Accountancy & Finance, Banking & Financial Services, Engineering, Marketing & Digital, Human Resources, Insurance, Legal, Life Sciences, Office Professionals, Property, Sales & Marketing, Supply Chain and Technology. This ensures a highly focused, fully tailored specialist recruitment service, enabling us to power the future of work by serving thousands of companies and candidates in Japan. Hays Japan is recognised as a Great Place to Work® by the esteemed Great Place to Work® Institute Japan, the global authority on workplace culture. We continue to strengthen our position in Asia with the world-leading ISO 9001:2015 certification in all our operational markets including Japan, China, Hong Kong SAR, Malaysia, Singapore, and Thailand. 
 
About Hays 
Hays plc (the "Group") is the world’s leading specialist in workforce solutions and recruitment, such as RPO and MSP. The Group is the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK, Germany and Australia and one of the market leaders in Continental Europe, Latin America and Asia. The Group operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. As at 31 December 2023, the Group employed over 12,300 staff operating from 249 offices in 33 countries. For the year ended 30 June 2023: 
 
– the Group reported net fees of £1,294.6 million and operating profit of £197.0 million; 
– the Group placed around 76,800 candidates into permanent jobs and around 245,000 people into temporary roles; 
– 15% of Group net fees were generated in Australia & New Zealand, 30% in Germany, 21% in United Kingdom & Ireland and 34% in Rest of World (RoW); 
– the temporary placement business represented 57% of net fees and the permanent placement business represented 43% of net fees; 
– Technology is the Group’s largest division, with 26% of net fees, while Accountancy & Finance (15%) and Engineering (10%), are the next largest 
– Hays operates in the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, the Czech Republic, Denmark, France, Germany, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, the Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Thailand, UAE, the UK and the USA